Shipping policy

CAYE Shipping Policy

At CAYE, we carefully prepare and package every order so your jewelry arrives safely and beautifully presented.

Shipping Rates

We offer a simple flat-rate shipping option:

$8 flat-rate shipping on orders under $70
Free shipping on orders of $70 or more

The free shipping threshold is calculated based on the merchandise subtotal after discounts and before any applicable taxes.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and holidays.

During launches, promotions, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive tracking information when available.

Delivery Times

Delivery times vary depending on the destination and shipping carrier.

Any estimated delivery date provided at checkout or through tracking is an estimate and is not guaranteed by CAYE.

Carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside our control may affect delivery times.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact CAYE as soon as possible. Once an order has been shipped, we may not be able to modify or redirect the shipment.

If an order is returned to CAYE because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Lost or Delayed Packages

If your package appears significantly delayed, please contact us so we can help review the tracking information and determine the next steps.

If tracking shows your package as delivered but you cannot locate it, please check with:

Members of your household
Neighbors
Your local mail carrier
Your building or delivery area

CAYE will assist with carrier inquiries or claims when appropriate, but we are not responsible for delays or delivery issues caused by the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

Your order number
Photos of the damaged item
Photos of the packaging
A photo of the shipping label

This allows us to properly review your claim.

Shipping Charges & Returns

Original shipping charges are non-refundable.

If a return is approved under our Return & Store Credit Policy, the customer is responsible for return shipping unless CAYE confirms that the item received was damaged, defective, or incorrect.