CAYE Return & Store Credit Policy

At CAYE, every piece is carefully selected with attention to quality, style, and detail. Because of the nature of our jewelry and for hygiene reasons, we do not accept returns or exchanges due to change of mind.

Eligible Claims

We will review claims only in the following cases:

• The item arrives damaged or defective.
• You receive an incorrect item.

Any issue must be reported within 48 hours of delivery. Claims submitted after this period may not be eligible for review.

To submit a claim, please contact CAYE and include:

• Your order number
• A description of the issue
• Clear photos showing the item and the damage, defect, or incorrect product

Our team will review the claim and provide further instructions.

Conditions

To be eligible for review:

• The item must be unused and unworn.
• The item must remain in its original condition.
• Original packaging must be included.
• Proof of purchase is required.

Store Credit

If your claim is approved, store credit for the value of the eligible product will be issued for a future CAYE purchase.

We do not issue cash refunds unless otherwise required by applicable law.

Final Sale Items

Items purchased during a sale, promotion, clearance, or with a discount are considered final sale and are not eligible for return, exchange, or store credit, except when the item received is incorrect or arrives damaged or defective.

For hygiene reasons, earrings and pierced jewelry are final sale, except in cases of damage, defect, or fulfillment error.

Shipping Charges

Original shipping charges are non-refundable and are not included in store credit.

Customers are responsible for return shipping costs unless CAYE confirms that the item arrived damaged, defective, or incorrect.

Please do not send merchandise back without first contacting us and receiving return instructions.

Additional Information

Normal wear, scratches, discoloration, or damage caused by misuse, improper storage, exposure to chemicals, perfumes, lotions, water, or failure to follow jewelry care recommendations are not considered manufacturing defects.

All claims are reviewed individually and must follow the process outlined above in order to be considered.

Thank you for choosing CAYE. We appreciate your support and want every purchase to be an experience you feel good about.